Welcome to our FAQs page! Here, you’ll find answers to common questions about our printing services, file uploads, product options, and more. If you can't find what you're looking for, don’t hesitate to get in touch with us – we're here to help!
We accept PDF, JPEG, TIFF, and PNG files for artwork uploads. Ensure your files are high resolution (minimum 300 DPI) and set to CMYK colour mode for the best print quality. If your artwork is in RGB, please convert it to CMYK before upload for best colour representation. If your design is in a different format, feel free to contact us for assistance.
Once you've selected the product you'd like to order, you can upload your artwork directly on the product page. Simply click the "Upload your artwork" button, select your file, and it will be submitted along with your order.
For the best print quality, we recommend that your artwork be created at a minimum resolution of 300 DPI (dots per inch). This ensures your design is sharp and clear in the final print. For larger items such as roller banners and large posters, your DPI can be slightly lower due to the viewing distance.
Once you’ve uploaded your artwork, you’ll see a digital preview. We do not provide printed proofs unless requested, in which case a small fee applies. We thoroughly check all artwork for quality before printing and will contact you if there are any issues with your design. We cannot guarantee that we will spot every mistake so please make sure your artwork is thoroughly checked before it is submitted. Ashley House cannot be held responsible for any errors or omissions not corrected before upload.
All prints should be set to CMYK (Cyan, Magenta, Yellow, Black) colour mode for accurate colour reproduction. If your artwork is in RGB the final print colours may differ slightly. For the best results, we recommend submitting your artwork in CMYK.
Your artwork should be in PDF, JPEG, TIFF, or PNG format, at minimum 300 DPI, with all fonts embedded or outlined. If we spot any issues with your file, we’ll reach out to you for adjustments before proceeding with the print. We cannot guarantee that we will spot every mistake so please make sure your artwork is thoroughly checked before it is submitted. If you have any questions or need support, please get in touch. Ashley House cannot be held responsible for any errors or omissions not corrected before upload.
Once your order is placed and your artwork is uploaded, changes can be made only before the printing process begins. Please contact us as soon as possible if you need to make any changes.
The typical turnaround time for printing is 3–5 business days, depending on the complexity of the order. Shipping times vary based on your location, but we offer a range of delivery options for your convenience.
Yes, we offer rush printing services for an additional fee. Please contact us directly to discuss your deadline and get a quote for expedited processing.
Yes! We are committed to sustainability and offer eco-friendly printing materials and processes. Please check our product details to find the options that suit your needs.
We offer sample packs of some products so you can check the quality before placing a full order. Please contact us for more information about sample availability.
If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue and arrange for a replacement or refund where appropriate.
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your order through our shipping partner’s website.
We offer a wide selection of standard sizes and materials on our store. If you have specific custom requirements, feel free to reach out to us directly. As a commercial printers specialising in bespoke printing, we're here to help and look forward to assisting you with your project.
If your file is too large or in the wrong format, you’ll receive a notification when you try to upload it. Please ensure your file is in the correct format and does not exceed the file size limit. We recommend compressing large files or contacting us for assistance.
We have an in-house design team who specialise in design for print. Please get in touch if you require this service.
